We'd Love to Hear From You
Whether you have questions about our jewelry, want to know more about a specific piece, or just want to say hello — we're here. Reach out below and we'll get back to you as soon as possible.
Get in Touch
FAQ
What materials are your jewelry made from?
My ALTSTL jewelry is made using 304 & 316L stainless steel, chosen for their durability and no-tarnishing. Material details can also be found on each individual product page.
Are your earrings suitable for sensitive ears?
ALTSTL earrings are made of stainless steel, which is often chosen for its durability and resistance to tarnishing. However, sensitivity can vary from person to person, so we always recommend checking the material information on the individual product page before ordering.
How long does shipping take?
Orders are usually prepared and shipped within 1-3 business days. Delivery time depends on your location and chosen shipping method. Tracking is available when selecting tracked shipping at checkout. You can find more information on shipping policy.
Where are ALTSTL orders shipped from?
All ALTSTL orders are carefully packed and shipped from Sweden.
What happens if my order arrives damaged?
If your order arrives damaged or something isn't right, please contact us as soon as possible with your order number and photos of the issue. We'll do our best to make it right.
Do you accept returns?
Yes. Please see our Return Policy for full information about returns, eligibility and how to contact us if you would like to return an item.